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Privacy Policy

Topics

Universal Design Flooring is part of the Victoria PLC Group. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

What data do we collect?

Universal Design Flooring collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)

How do we collect your data?

You directly provide Universal Design Flooring with most of the data we collect. We collect data and process data when you:

  • Place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser's cookies.

How is your data used?

Universal Design Flooring collects your data so that we can:

  • Process your sample requests.
  • Email you with special offers on other products and services we think you might like.

If you agree, Universal Design Flooring will share your data with our partner companies so that they may offer you their products and services.

  • Victoria PLC

When Universal Design Flooring processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data

Universal Design Flooring securely stores your data at:
Universal Design Flooring, Worcester Road Kidderminster Worcestershire DY10 1JR

Universal Design Flooring will keep your data for six years after they cease being customers for tax purposes. Once this time period has expired, we will delete your data by it removing from the Universal Design Flooring database.

Marketing

Universal Design Flooring would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt-out at a later date.

You have the right at any time to stop Universal Design Flooring from contacting you for marketing purposes or giving your data to other members of the Universal Design Flooring Group.

What are your data protection rights

Universal Design Flooring would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • The right to access - You have the right to request Universal Design Flooring for copies of your personal data. We may charge you a small fee for this service.
  • The right to rectification - You have the right to request that Universal Design Flooring correct any information you believe is inaccurate. You also have the right to request Universal Design Flooring to complete information you believe is incomplete.
  • The right to erasure - You have the right to request that Universal Design Flooring erase your personal data, under certain conditions.
  • The right to restrict processing - You have the right to request that Universal Design Flooring restrict the processing of your personal data, under certain conditions.
  • The right to object to processing - You have the right to object to Universal Design Flooring 's processing of your personal data, under certain conditions.
  • The right to data portability - You have the right to request that Universal Design Flooring transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please call us: on: 01562 749 300 or email us at: [email protected]

What are cookies & how do we use them?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

Universal Design Flooring uses cookies in a range of ways to improve your experience on our website, including:

  •  Keeping you signed in
  •  Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality - Universal Design Flooring uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used. 
  • Advertising - Universal Design Flooring uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Universal Design Flooring sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website. 

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Changes to our privacy policy

Universal Design Flooring keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 9 January 2019.

How to contact us

If you have any questions about Universal Design Flooring 's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Call on: 01562 749 300
Or Email Us at: [email protected]